Q: My girlfriend declined to propose on 29 February, despite it being a leap year. This means I have to buy an engagement ring. Given her apparent indifference, are there any tips on how I can avoid being stuck with an unwanted ring in the event she says No?
Name and address suppliedA: Although engagement rings are traditionally offered to a woman by a man, the leap day gives women the opportunity to get down on one knee and offer their man an engagement ring or another item of jewellery as a sign of their commitment and affection. Obviously, this hasn't worked out in your case so you'll have to fork out for one yourself.
"Buying that special ring or wristwatch can be an expensive business, so doing your homework and shopping around is vital," says Michele Shambrook, Consumer Direct's operations manager.
"Shop around and compare quality, price and service. Ask for the store's refund or returns policy before buying. And keep your receipt in case of any problems."
She adds: "Check for the appropriate hallmark on metal jewellery or for diamond purchases (usually for diamonds of half a carat or more) and make sure you are given a certificate.
"Make sure the jeweller writes on the sales receipt any information you relied on when making your purchase, such as the gem's weight or size.
"Canny romantics may also want to consider the extra consumer protection available when buying online.
"Legally, people buying goods online normally have a right to return unwanted items for up to seven days after delivery – which could be very useful given you're not sure she'll say 'yes'. However, traders can charge return postage, and there are exemptions for goods that are made to order, engraved, or altered to fit."
Q: I ordered flowers to be sent to my mother in time for Mother's Day but they did not arrive. What comeback do I have?
Name and address suppliedA: You may be able to get your money back if the delivery date was part of the agreed contract when you made the purchase.
Consumer Direct Scotland's manager, Gordon Macdonald, said: "Consumers need to know what they can do if their bouquet of flowers arrives too late or those relaxing Mother's Day breaks don't go as planned.
"Many people put a lot of thought and effort into Mother's Day. Gifts not arriving on time, or goods and services not meeting expectations, can be quite upsetting for those involved.
"Under the Distance Selling Regulations, a trader has 30 days to fulfil the order unless you stipulate a time. If your purchase doesn't arrive on time and the special moment is over, you may be able to cancel the order."
He adds: "If you have given or received gift vouchers be aware that there is usually an expiry date and that retailers may not give change should the goods not equal the total value of the gift voucher.
"In addition, shops are not legally obliged to take back unwanted goods. Consumers can only return faulty goods."
The full article contains 534 words and appears in The Scotsman newspaper.
