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This is your captain speaking: Thank you for flying with Ryanair, we'll be cruising at 35,000ft and, er, the loo costs a quid

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Published Date: 28 February 2009
SPEND a penny, spend a pound. Ryanair, the no-frills airline which charges passengers for everything from checking in at airports to hold baggage, is considering imposing a £1 fee for using its aircraft toilets.
The move would take the Irish carrier's "only pay for what you use" policy to a new extreme, with officials even claiming some passengers were needlessly using the onboard facilities. It could also see some travellers paying more to use the toilet than for their flight.

The charge could help cut fares, Michael O'Leary, Ryanair's chief executive, said yesterday. He added: "One thing we have looked at in the past, and are looking at again, is the possibility of maybe putting a coin slot on the toilet door so that people might actually have to spend £1 to spend a penny in future. I don't think there is anybody in history that has got on board a Ryanair aircraft with less than £1."

Officials at the airline, who have suffered cost-cutting such as being banned from charging their mobile phones at work, were unsure whether Mr O'Leary was serious.

A spokesman said yesterday: "While this has been discussed internally there are no immediate plans to introduce it. However, this highlights Ryanair's continuing obsession with lowering costs and passing these savings on in the form of lower fares.

"Passengers using train and bus stations are already accustomed to paying to use the toilet, so why not on airplanes? Not everyone uses the toilet on board our flights, but those that do could help to reduce air fares for all. Then again, maybe Mr O'Leary was just taking the p***."

But the airline also told The Scotsman: "A lot of people just go into the loo needlessly, which can cause a queue."

The charging plans caused outrage among consumer groups. Rochelle Turner, the head of research at Which? Holiday magazine, said: "It seems Ryanair is once again, is putting profit before the comfort of its customers. Charging people to go to the toilet might result in fewer people buying drinks on board. That would serve Ryanair right."

James Fremantle, of the Air Transport Users Council, the official passengers' watchdog, said: "Ryanair needs to think again because this is a step too far. There could be disabled passengers who need to use the toilets more frequently, the plane could be stuck on the tarmac for two hours, and then there are flights to places like Greece which can take three to four hours."

Howard Wheeldon, a senior strategist at the broker BGC Partners in London, said: "This begs a simple question: 'Is there absolutely nothing that this airline won't do?' Not really."

EasyJet, one of the airline's main rivals, said it had no plans to follow suit.


Page 1 of 1

  • Last Updated: 28 February 2009 12:03 AM
  • Source: The Scotsman
  • Location: Edinburgh
  • Related Topics: Budget airlines
 
1

Sanny,

28/02/2009 00:28:29
Travelled with Ryanair ONCE that was once too many!
2

,

28/02/2009 00:53:46
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3

,

28/02/2009 00:57:07
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4

GARY BARNA,

ASSARRET 28/02/2009 01:05:30


Do not travel with this company. They will rip you off. They will make you suffer.they are the worst company(I do not know if that is what I can call them).Personal experience has shown me that this ? is not worth a fack!
Avoid them at all costs.DON´T TRAVEL WITH THEM!!
5

,

28/02/2009 01:25:00
Comment Removed By Administrator
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6

subrosa,

28/02/2009 01:36:24
Chemists at Ryanair airports will make a killing if they stock incontinence pads.
7

tomi,

28/02/2009 01:48:25
One pound to spend a penny? Now, that's a rip-off!

Even with inflation 20p (4 Shillings = 48 pennies) would be more than the cost of inflation.

What if you don't have change? Where then?

Bring back "non corridor trains", all is forgiven.
8

Charles Linskaill,

Edinburgh 28/02/2009 01:49:58

This is simple!, It is of very bad 'publicity' this News Item on Ryanair, is in any press!
"Ryanair" have blackened their good book by the greed they have for charging anyone £1.00 for using their toilets, while in flight with them, which is a perfectly natural need for us all!

Boycott "Ryanair" and tell them to,...

'STICK THEIR POUND COIN UP, WHERE THE SUN DON'T SHINE'



9

AVRENIM,

Montvalent 28/02/2009 03:06:22
WILL THEY OFFER A BETTER RATE FOR INTERNET BOOKINGS IN ADVANCE, OR A SPECIAL RATE FOR EVERY PURCHASE OF BOOZE @ ON BOARD PRICES?
10

Keith Lagden,

28/02/2009 03:42:48
#1 Thanks
Travelled with Ryanair ONCE that was once too many!

Never travelled RyanAir, #1 thanks for the tip. Then I respect your opinion I guess there's no need for me to fly ryan air either.

Thanks
11

Keith Lagden,

28/02/2009 03:44:13
# 9, perhaps Ryan air will offer a refund, if they have supplied the booze you need to pee. :-)
12

Angoos,

Baku, Azerbaijan 28/02/2009 04:51:47
Maybe they'll start offering special BOGOP deals if you book online two weeks in advance.

"Buy One Get One Pee"
13

Ubi,

Edinburgh 28/02/2009 04:59:56
Passengers have the ultimate answer to this proposal: mass incontinence.

If anything is likely to drive passengers off Ryanair planes, it's the fragrant aroma of public convenience on boarding.

14

Pocket Dictionary,

28/02/2009 06:45:44
Mmmmm only charging for what you use. Imagine a Ryan Air flight ditching in a river - "that will be €30 for the life jacket and €15 to stand on the wing".
15

Age of Reason,

Aberdeen 28/02/2009 06:48:34
I was brought up to believe in 2 basic rules of Hospitality - everybody needs to use a toilet, and everybody gets sick if denied water. These are basic Health requirements and should be free in any 'enclosed' environment
Privatised water and fashion-branding have brought chargable bottled water to be the norm - where are our drinking fountains now?
Neglect of passengers' health by airlines in the name of profit should not be tolerated. Time to introduce uniform regulations across the transport industry, with rail franchise rules made applicable to airlines. This would include welfare standards AND compensation for delay
16

SS,

28/02/2009 07:10:12
Absolute madness. But this is simply a bit of clever marketing by the airline trying to drive up free advertising (how many articles are in the news about it) when I suspect all is not too rosy. Recession, weak pound / strong Euro etc. etc. etc. Passeneger numbers are probably down.

That said. I will never fly on this airline again out of principal. The fares are NEVER as advertised. Every time I clicked my mouse another tenner flew out of my wallet. Other budget airlines are vastly superior.
17

larryt,

28/02/2009 08:16:49
I tried to travel from Glasgow to Amsterdam last May. KLM wanted over £400. That's what happens when there's no Ryanair or equivalent on a route. Have a look at prices between Glasgow and Leeds. Similar thing except it's BMI this time. No Ryanair and then you'll really see what a rip off is. I've used Ryanair for years to fly around Europe with virtually no bother and have saved thousands of pounds against what I would have paid using so-called full service airlines (dire "food" and inevitably late), never mind what these shysters would have charged if Ryanair and others didn't exist.
18

sceptic,

livingston 28/02/2009 08:19:25
Great free publicity for Ryanair, that should boost their 67m passenger flights of last year.
19

bonhommedubois,

Glasgow 28/02/2009 08:33:12
THIS AIRLINE IS SIMPLY AWFUL

On a very serious note is there nothing the Trading Standards people, or the Office of Fair Trading, or Parliament, or the EU can do about SHARP practice?

They advertise prices that are then not available.
They show prices that then they add to: charges for baggage, check-in (how can this be legal? Online check-in is only available if you are flying with no bags), then of course the tax is added. By the time you come to pay the price is 200% more than the advertised price. WHEN DOES THIS BECOME FRAUD OR AT the very least misrepresentation.

Then when you fly they are obnoxious and the service is woeful.

On top of this if you want to contact them after you have BOOKED it is almost impossible to DO SO, and you GET CHARGED FOR THE PRIVILEGE of speaking to them to discuss issues you have with your booking.

Isn't it time IAPA or Governments brought in legislation to protect the consumer against this dodgy dealing? If we got this service in the high street, hotels etc there would be outrage. There should be some basic principles of service that come with booking a flight.

And to all those people who say "It's a good deal, you don't have to fly with them" I say that I agree but I find CONNING consumers totally repugnant.

And what about people (the disadvantaged, old, poor) who do not have email - they cannot access the services offered, because of the way these guys operate.

TIME TO GET TOUGH WITH O'LEARY.
20

KitWilding,

32,000 feet 28/02/2009 08:37:26
I have travelled around Britain and Europe for years on flights up to 3 hours and have never used an on-board loo.
Far more comfortable to do this in departures and again after arrival.
From personal experience, Easyjet are slightly worse than Ryanair and if you want a real shocker, try Air France.
OK. O'Leary is a blagger, but aren't we all thinking Ryanair at this very time?
21

carrottop,

Dumfries 28/02/2009 08:49:48
23# Please explain the shocker with air France, must admit I dont know what a French P.i.s.s is.
22

Douglas,

Bathgate 28/02/2009 09:16:32
Michael O'Leary may be an arrogant, overbearing mouth on a stick but he sure can shake free publicity out of the media.
23

JimboJimbo,

28/02/2009 10:04:10
Simple, once through security at the airport - buy a bottle - empty it and then keep it for emergencies onboard. A 750ml bottle of water costs less that £1 so cheaper than using the onboard loo. A bit more difficult for the girls I suppose. Finally if you have kids in nappies - change them at your seat.
24

,

28/02/2009 10:05:10
Comment Removed By Administrator
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25

Mcsnagpile,

28/02/2009 10:06:37
All the Blogs so-far certainly have the wrong attitude.
I have never travelled with Rayon (not a spelling mistake)air. On the other hand if you want cheapy in your face then you travel with them otherwise pay up elsewhere, ----what's the problem?? Cheap sausages are exactly that. The real problem is when an expensive airline decides to reduce services to save them money without passing it on to the customer--I wonder who would be in that category????
26

Toast,

28/02/2009 10:34:26
Easy Jet are miles better.Ryan air s*cks
27

Mcsnagpile,

28/02/2009 10:37:23
Whit dae ye mean Napier Poly--Broon went tae Edinburgh Uni
28

Hope for Scotland,

Coaltown of Wemyss 28/02/2009 10:37:52
What if you are diabetic - and for whatever reason your blood sugar levels are too high and won't come down even with insulin - making you need to pee frequently?

What if you are incontinent?

What if you have a kidney problem making you need to pee frequently?

Total minefield. Extremely unlikely. Which makes me think this is a marketing gimmick for publicity.

Which makes me think O'Leary has got this one wrong as if I was ever to consider Ryan Air, I wouldn't now.

Not only because of his idiocy but because every forum carrying this story is full of negative reviews.
29

Dave From Barra,

Western Isles 28/02/2009 10:40:10
If you dinnae like it, dinnae use their services. It's a free World and it's your choice.

Caveat empor.
30

Dave From Barra,

Western Isles 28/02/2009 10:44:10
And in the mean, in the real World, the worlds economy is feked, Gordon Brown has b*ggered Britain, we are still fighting in Iraq and Afghanistan and the silly soon to be bust paper is printing nice little diversionary stories about arilines that you are not in anyway forced to use yet you still make stupid feking comments on.

Is this news? No.
31

Dave From Barra,

Western Isles 28/02/2009 11:01:44
Editor? You're a f_kcing fool.
32

nick prince,

warrington 28/02/2009 11:07:18
I propose that all the detractors, well informed and often amusing too, of this airline stage a mass dirty protest on the longest haul flight these people do. Long nightflights used to be called the red eye, what will this be called? Gas masks will be needed. This is ridiculous using all the hidden charges and then the ceo lambasts gordon for stealth taxes, why don't they just charge enough to treat folk decently?

I specially liked one comment above about the abled bodied passengers beating the women children and disabled....to the plane...jwil at no 2
33

Mallory,

Edinburgh 28/02/2009 11:12:16
Great idea - might encourage folk to stop stuffing their faces with bevvy at every opportunity.
34

Dave From Barra,

Western Isles 28/02/2009 11:16:29
Perhaps this tabloid should mount one of it's little campaigns?


"Say Poo to To You"

What a stupid story, by a stupid newspaper that prints lies every single day.

My campaign is to have Rab McNeil as editor.
35

Martyk,

28/02/2009 11:42:07
Well all I can say is that they must be doing something right. For a small country like Ireland to be home to Europes largest airline is quite a feat. They are at present negotiating with Airbus and Boeing to purchase an additional 200 planes. So like I say , they must be doing ok
36

JaE_in_Oz,

28/02/2009 12:00:00
Ryanair were OK the last time I flew with them. You get what you pay for, in that case excellent value for 19p plus (alleged) taxes and airline surcharges.
Size up the aircraft, walk swiftly around the wing to the rear entrance and you too can secure one of the prized seats with leg room beside the over wing exit while the front entrance is encumbered with the disabled. This loading method also ensures that most of the children are at the front and unlikely to annoy you.
The Guinness at Dublin Airport is recommended.
37

poolemouth,

Bournemouth 28/02/2009 12:24:55
Surely there should be some differentiation here. Charge more for a number two, for instance. I suggest free urinals at the rear of the plane, to ease the queing for the w.c.
38

European Scot,

28/02/2009 12:39:32
A few incontinental flights should put a sufficient dampener on this one.
39

Ewan Oosami,

28/02/2009 12:43:21
Maybe they'll introduce a bog standard fare.
I suppose we are lucky they don't have outside toilets!
What happens if you get to the toilet and only f@rt? can you get a refund?
40

European Scot,

28/02/2009 12:50:01
Will this be a payment in loo ?
Whatever the charge it's always going to be high.
41

Mikko,

Drumnadrochit 28/02/2009 13:04:01
20p for No. 1, £1 for No. 2 and £20 for the mile high club. A structured tariff.
42

European Scot,

28/02/2009 13:15:01
Flying Ryanair is going to require certain levels of political correctness.
You're really going to have to keep a careful eye on your pees and queues.
43

tommybhoy azer,

hamilton 28/02/2009 13:15:57
i have recently travelled ryan air and was ripped off for 130 euro due to check&go they deemed hand luggage to large it was my daughters travel bag when she unfortunately worked dick 0o,leary turpin had to pay at prestwick and malaga but the polish girl at passport control where you weigh in the bags let her own people through with 16 kilo,s of hand luggage and while ni am at it when my daughter worked for them they were asked to conduct a survey of life jackets on board boeing 737 800 series guess what only 47 under seats so there you are folks
44

Dark Lochnagar,

Symington 28/02/2009 13:18:57
Must say I've flown with Ryanair from Prestwick many times without any problems, saving a good few bob. Prestwick is a much better and quieter than Glasgow. Alaso there are no mad Mullahs with flaming 4 x 4s, just the odd rendition flight.
45

,

28/02/2009 13:34:43
Comment Removed By Administrator
Reason:
46

long live the supermarkets,

every little hurts 28/02/2009 13:55:22
#49 Something else about about Prestwick is that fact that this was as far as Elvis ever got to being in Scotland i bet he didnt have to pay to use the toilet which is a good job because later on in his life he was never off it!!
47

Booster,

28/02/2009 14:22:26
It is said that "No publicity is bad publicity".
I think Michael Ryan is playing on that - I don't believe that he can get more than a couple of hundred quid per flight - and probably a lot less on the short hauls for loo charging.
And that would not account for the lost business such charging would account for if even just a few customers per flight changed to another airline.

So I wonder, which publicity is Ryan aiming for and why? For his airline or himself?
48

Green,

28/02/2009 14:58:26
"A lot of people just go into the loo needlessly, which can cause a queue." ?????

These people have lost it.

It will be funny if some people don't have the right money... or indeed currency..... and pee all over their plane.


49

Green,

28/02/2009 15:08:00
Martyk

Its a Irish tax regime scam, now unravelling, like the rest of it. Super low taxes on airlines to undercut other countries. Just like the special regime for the Irish banks, now bust.
50

Hugh Roscombe,

28/02/2009 15:41:18
10 pounds return Málaga to Edinburgh including taxes.
51

Martyk,

28/02/2009 16:20:02
54 Green. You may have a point. I simply dont know enough about the airline business to argue with you. What I DO know from a simple 10 minutes of googling is that .... I dont really care about Ryanair or any other Irish economic data. But I do care about Scotland. Ireland has 3 airlines. Ryanair. Aer Lingus. Aer Arran. That is a regional.. Ireland, UK and France.= Aer Arran 24 planes. Aer Lingus which is a small global airline with 59 planes incl wide bodied and Ryanair which is a major european player with 190 planes. Scotland has a total airline fleet of 21 planes ! Twenty flicking one! This is nuts. Ireland , all of it , with 6.3 million people has an airline fleet of 273 while we with 5.1 m population have a fleet of 21! With their aircraft leasing business and airlines they have 9% of all the jets in the world registered as being owned at Dublin Airport or Shannon Airport. Why arent we in this business? Tax dodge? Fine. Bring it on.
52

Martyk,

28/02/2009 16:27:33
Green. Hmm. Again I must emphasise that my expertise on Irish banks is limited to a few minutes googling just now. But it appears you are mistaken. One bank , Anglo-Irish has been nationalised. The 2 large ones have been re-capitaised from the Irish National Reserve Fund. And are still trading on the Dublin , London and New York Stock exchanges. As well as their daily business. Like I say. That is pretty much the extent of my knowledge on Irish banks and airlines but they seem fairly sound to me. And lets face it Green. Whether they are or not we Scots can hardly pass judgement. How long will our national humiliation continue ?
53

Euan,

Edinburgh 28/02/2009 16:42:12
I agree with #1

I too travelled with Ryan Air once, and that was one time too many.

Their 'extra baggage' policy is a joke, ended up paying more for my luggage than it cost for the ticket! I really didn't have that much luggage either.

I said I'd never use them again and this silly policy of charging passengers to use the toilet re-enforces my stance towards them.
54

Martyk,

28/02/2009 16:42:20
I was interested in the fact that the Irish re-capitalised their banks with 9 Billion euro from their reserve fund without recourse to borrowing. Where is our reserve fund ? Do we have one ? How much is it worth ?
55

Martyk,

28/02/2009 16:44:49
58. I dont think it is actually a policy as such. A publicity stunt probably. OLeary is good at that. I wish he were a Scot. Imagine having Europes largest airline based at Glasgow Airport !
56

F Barry,

Shelton, Washington, USA 28/02/2009 18:07:22
I would be curious to know how they would know if a person were using the loo 'needlessly'.
57

Martyk,

28/02/2009 18:18:58
61. It would seem that Irelands GDP per capita is 40% higher than ours. Define poor.
58

James.com,

28/02/2009 19:00:01
I thought that Irish jokes were banned by the thought police!
59

Joe Macdelta.,

28/02/2009 19:40:18
This is one airline we can do without!!
60

Harrower,

28/02/2009 20:14:36
100p for 1pee - outrageous
61

Harrower,

28/02/2009 20:40:30
I flew with them one time Prestwick to Paris. The main problem is they take you only half way. To Beavis Airport (or similar name). The rest of the way is by bus which takes longer than the flight and costs almost
as much. You arrive in Paris in the middle of the night. Never again.
62

JH Ross,

raleigh 28/02/2009 20:40:31
better stock up on old newspapers on that plane. I am a 69 year old Scot who has TO GO about every two hours. you will need something to soak up the wet floors.
63

yoric,

28/02/2009 21:02:50
I am flying jet2, they are not much better, and we get a fuel surcharge because they base their fares on the fuel price of something like 3years ago.
And we get charged to pay, Flybe are no better.
I couldn't book Flybe because my outbound 48 kilo luggage allowance allowed on my Continental flight couldn't be condensed into the 18 kilo that Flybe allow.
64

Boyne Bhoy,

28/02/2009 21:33:39
Can't believe someone arguing it's not fair they ere charged more for urinating than the cost of their flight-if Ryanair gave this dude a free flight do they expect to be paid for peeing?

Ryanair do what they say they will and for a short haul flight cannot be beaten-don't compare limousines with buses. Flight to Madrid from Dublin for the price of a taxi from Glasgow to Barrhead, I know what I want!
65

Martyk,

28/02/2009 21:45:55
I agree. You know what you are getting. Cheap and cheerful. Get you there in one piece. Thats about it. Thats why they are doing so well I suppose. A £Billion in the bank ! Not so bad for an airline everyone is supposed to hate . LOL.
66

e-sterka,

28/02/2009 21:46:09
What do you want?
67

Winters,

Glasgow 28/02/2009 22:11:55
If Ryanair thought they could get away with having strap-hanging-passengers. they would try it.
68

The Former Mr. Angry,

Perth 28/02/2009 23:34:09
Michael O'Weewee charged my wife £2 more than her ticket for luggage, then she was further charged on the return flight to check in luggage. Rip-off - never fly with these people unless you have read and understood the words "caveat emptor".
69

Jock C Denial,

USA 01/03/2009 01:06:12
I have never heard such a miserly crowd of complainers in my life . No wonder Scotland is the a-hole of the world
70

Galalean,

Mission 01/03/2009 03:18:55
Quit complaining, Use your visa...
71

SamuraiCelt,

Japan 01/03/2009 05:36:19
#75

You are missing the point.

And please take a look at the country YOU live in before dishing out pathetic insults.
72

Fifi la Bonbon,

01/03/2009 23:18:53
Thi is a great story. It would have been even better if it were true.

 

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