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Standard Life staff in Caribbean junket

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Published Date: 26 March 2009
DESPITE crashing stock markets and job cutbacks, sales personnel at the insurance giant Standard Life are still enjoying the high life, with a company-paid break this week at the luxury Carlisle Bay Resort Hotel on the Caribbean island of Antigua.
About ten Standard Life staff, plus wives and partners, are enjoying the "sales incentive trip" in one of the most sought-after hotels in the world.

And The Scotsman has learned that a party of 12 Standard Life healthcare product sales staff is
due to fly out for a week's holiday in May, with four trips in all booked for 2009.

Rooms at the luxury Carlisle Bay Resort start at $805 (£550) per night, extending to $1,250. Lunch and dinner are extra.

Together with flights and connecting travel, the perk is thought to be costing the insurance company close to £50,000 per trip.

News of the Standard Life party, which earlier this week was enjoying private drinks cruises round the bay, was passed to The Scotsman yesterday by a shareholder in the Edinburgh-based group.

"I think it's absolutely the wrong message to be sending when the group is cutting staff and costs", he said. "I'm horrified. And policyholders must be feeling even worse.

"This is utterly the wrong idea at this time. They do not seem to be on the same planet as the rest of us."

Barry Cameron, a spokesman for the company, confirmed the luxury Antigua breaks and said: "These were all arranged in 2008, and I can confirm that we are reviewing our plans for 2010."

In a formal statement, Standard Life said: "We hold a small number of incentive trips each year. These trips form part of a balanced remuneration package for staff who work in the distribution area of our business and are designed to incentivise and subsequently reward our very best performers."

The hotel, situated on the unspoilt south coast of Antigua (population 64,000), is a sister hotel of the prestigious One Aldwych in London. In addition to 82 ocean-facing suites, it boasts a gymnasium, personal training facilities, nine tennis courts and luxurious private dining room.

Beach balcony suites comprise a 730sq ft bedroom with king-sized bed and sitting area, plus separate study or second bedroom. Each room has a fully stocked minibar, Gaggia Expresso machine, daily fresh fruit delivery, a safe, satellite TV, broadband internet connection, air conditioning, ceiling fan and private balcony with luxurious day lounger.

Only last month, Standard Life announced it was cutting 195 jobs, or about 20 per cent of its UK sales division, in response to "a backdrop of unprecedented volatility in global markets" and changes affecting the way pensions and savings are sold. The group plans 47 redundancies in Scotland – 34 in Edinburgh and 13 in Glasgow.

The cuts are on top of a previously announced £100 million savings programme due to be completed by 2009.

The insurance giant has not received any taxpayer support and is trading profitably. However, shares in the group have tumbled by 48 per cent since the onset of the credit crisis and many investors with Standard Life equity products have suffered huge losses.

The widely held Standard Life Equity Income Trust is down 20 per cent over the past 12 months, while the firm's Property Income Investment Trust is down by 55 per cent and its European Private Equity fund has slumped by 83 per cent.

Figures earlier this month showed that, because of a fall in investment returns, the group went into a loss, under European reporting standards, of some £134 million. And funds under management fell by £12.2 billion to £156.8 billion.

Far from the ice-clinking cocktails in the bar of the Carlisle Bay Resort, shares in Standard Life fell 6.4p, or 3.5 per cent, to 177.7p yesterday.





Page 1 of 1

  • Last Updated: 26 March 2009 10:53 AM
  • Source: The Scotsman
  • Location: Edinburgh
  • Related Topics: Standard Life
 
1

RDavis,

Vienna 26/03/2009 06:58:43
This should now be placed in the hands of the Shareholders.
2

Evan Owen,

The IFA Defence Union 26/03/2009 07:30:21
Does IRN work for Standard Lamp?

Are policyholders propping up this leviathan? What happens when the 'inherited estate' has all gone?
3

im brian and so is my wife,

edinburgh 26/03/2009 07:37:20
whatever next,maybe we should get the maiden from the museum,put it at the foot of the mound,and behead these greedy bankers
im sure there wont be a shortage of cackling hags,as many got elected to the council
it could pass off as a festival look at the french revelution
4

J.M.,

Cupar 26/03/2009 07:46:03
This is a bitter pill to swallow for those who have suffered because of the negligence of Standard Life. Approaching retirement, I was advised in June 2008 to transfer my Personal Pension fund into Standard Life's Sterling Fund to protect it from the volatility of the stock market and money markets. I took the advice and since then the value of my fund has dropped by approximately £45,0000. Apparently Standard Life invested my money in "toxic mortgage debt". The private client manager who advised me has admitted privately that he and his colleagues were unaware that this would be done. So far Standard Life have generously compensated me to the tune of about £2500!

If one of these executives volunteers to forego this freebie, presumably the company could do the right thing and give me my money back. I have made an official complaint regarding the loss but am resigned to fighting for compensation through the Pensions Ombudsman.
5

Disco Inferno,

Edinburgh 26/03/2009 07:55:12
I take it this 'shareholder insider' doesn't work in the sales division and so is a bit jealous perhaps? If it wasn't for the sales staff selling the company's products then this insider probably wouldn't have a job.

Seems the Scotsman and this 'insider' are trying to stir things up. Must be a quiet day on the news desk this morning then.
6

The Ayrshire Bard,

26/03/2009 08:39:24
Personally, I can't think of anything better than a week in Antigua. I'm very envious.
7

BigG the man who knows,

26/03/2009 08:52:55
FGS....I'm really glad that these folk are going to Antigua, it means they hit there sales targets and that means they are helping to make SL profitable.

If we want it to become a charity then say,but don't ask for it to recover but then shout everytime money is spent in helping it do so.
8

terrace fan,

26/03/2009 08:58:49
Maybe with those investment performance figures Std's sales guys deserve a trip to the Caribbean! In common with representatives of other 'old model' life companies they have their work cut out pedalling their increasingly out of date, underperforming and expensive products.

Let them enjoy their perk (which is perefectly normal in all of the life and investment firms), their time is running out as new entrants take market share and the ordinary investor becomes more savvy.
9

J.M.,

Cupar 26/03/2009 09:05:44
#7 and #8, did you read #6? Its high time the Scotsman woke up and started to dig for real dirt with journalistic integrity.
10

Miss Dee,

Tayside 26/03/2009 09:14:18
Like I always say, "if you want to kill people and get away with it-become a politician...if you want to rob people and get away with it-become a banker.
11

Scotsbloke,

Edinburgh 26/03/2009 09:44:07
And "if you want to bore people with non stories become a journalist"
12

The Former Mr. Angry,

Perth 26/03/2009 09:53:31
Nice one. So in the same month as my Standard Life bond which I'm saving into for retirement drops its capital value by 25% over the last year these guys are busy living the life of Reilly in Antigua! Fred has obviously been nipping down the road to give SL lessons. At the first sensible opportunity my investment will be transferred elsewhere.
13

Los Angeles,

26/03/2009 09:58:27


Jeezus! They are still at it.

14

Iwasdunbystandardlife,

Perth, Scotland 26/03/2009 10:10:30
My Standard Life Endowment Policies, which had been running for 25 and 15 years, respectively, and were linked to my mortgage, matured in April and November last year.
Before Standard Life demutualisation I received a red warning on one of the policies and after demutualisation, the other one went red. With so little time before the policy maturity dates I did the only thing possible to me to overcome the forecast shortfall. I trebled my mortgage interest repayments using monthly savings and existing savings, to reduce the outstanding capital sum. The demutualisation total amount I received went straight into paying off some of the mortgage. The first policy matured under value and also went straight into the mortgage account to reduce the capital sum. The second policy matured on first November and was also below the forecast value but cleared the mortgage with some excess. This latter policy lost nearly £2000 off its final maturity value in the last two months before maturity; the biggest lump loss occured just one day before the maturity date which was a Saturday. At the extraordinary meeting held on Friday 31st October it was decided that the return rate should be dramatically reduced and it was.
After paying the policy premiums without any default over the full 25 years I even had to chase the Standard Life company up to actually pay the money to the RBS Mortgage Centre, having previously advised them of the impending maturity of my policies. I didn't even receive any sort of "well donbe and thank you" correspondence.
Over the 25 years I paid in slightly less than I collected at the end. The rate of return was not really an investment but, of course, I had the security of Life insurance for the duration. Having said that, the actual return was NOT what had been forecast by Standard Life in 1983 (and regularly repeated over the years until the Australian popped into the equation) and, until that series of events, was expected.
The £2000 v
15

Iwasdunbystandardlife,

Perth, Scotland 26/03/2009 10:13:55
The £2000 value loss I suffered is what is contributing to the funding of such junkets.
Standard Life, like so many financial instutions is bereft of any moral fibre and is despised by most ordinary (normal?) people.
16

Iain MS,

Newcastle 26/03/2009 10:32:55
I don't have any problem with incentives and bonuses. As has been mentioned before they're usual (albeit often contentious) in many areas of employment. What I wonder is exactly why the bonuses and sizes of them are deemed to be justified. Meeting targets and doing a genuinely exceptional job is fine, but it seems to me that in many areas bonuses are awarded for normal/average rather than exceptional performance. Targets seem to be set at far too low a level and the amount of bonus provided suggests that the customers are being overcharged in order to fund them. Finding that so many retailers can now provide their services at significantly lower prices since the global recession has begun to bit just makes me realise how much they've been ripping us all off over many years.
17

Steven P,

edinburgh 26/03/2009 10:43:54
#3 tells us that Standard Life made a £800m profit last year, has not required emergency rescue paid for by taxpayers, and is therefore not RBS or HBOS.
May I remind him that this time last year, RBS were still reporting profits and were not in receipt of government aid.
Who says SL wont be next with their toxic funds now emerging.
Most customers/shareholders would agree modest junkets as reward for high-performing staff, but Antigua! while SL are trashing shareholder value and customer returns.
If I were Sandie Crombie I'd be worried that the Goodwin vigilantes now have him on their list too.


18

Dark Lochnagar,

http://darklochnager.blogspot.com 26/03/2009 11:21:41
I have run and been involved in many sales incentives. The cost of the incentive is easily paid for by extra sales and profits. It's not paid for by those who get on the incentives, (usually about 10% of the sales force), but by the 90% who try to get on it and fail. Sales incentives are a perk usually for those who are self-employed and deserve any perk they get.
19

Bruce's spider,

26/03/2009 11:28:25
Yet again the Scotsman tries to spin a story out of nothing. To think this used to be a half decent newspaper which is now the quality ends equivalent of a Red Banner. Things ain't what they used be.
20

Voice of reason,

EDINBURGH 26/03/2009 12:01:41
Extra sales does not necessarily = extra profit . it depends on the price you are selling at , and recoverability of the debt . But what does some useless 20 year old know , or care ?
21

Jock MacSprog,

26/03/2009 13:26:26
its pathetic how easily wound up the British Public are by the media and politicians. You all go off in lock step when issued your marching orders by the media in some ignorant futile class war battle. How come you have the same indignation at the BBC paying huge salaries with your taxes, the overpaid bloated public sector that keeps hiring despite the economic situation ??? These are the things killing the UK economy a huge lazy bloated public sector, not a private company sending its salesmen on a reward trip. Use your brains for change.
22

Tris,

26/03/2009 13:26:36
I imagine that if I were one of the staff they are making redundant because they can no longer afford them, then I might be a bit miffed at this.
23

Active Sassenach,

Luton, England 26/03/2009 17:09:08
It is not possible to say what the motives were for informing The Scotsman via a "shareholder" which description covers a multitude of sins. Some of the staff are shareholders, including any that are about to be made redundant. Some of the shareholders are also customers among whom there will be grievances at cuts in policy values.

Standard Life always seems to have suffered in its public relations from a perception of so-called arrogance. It might have been wiser to have re-arranged the incentives in 2008 when the financial crisis was already well under way. I note that plans are in hand to do so for 2010.

It is unfortunate that any bonuses pursuant to agreements reached in 2007, presumably, are being enjoyed in the teeth of current investment conditions. But this is not on the scale of RBS and Fred Goodwin nor as offensive.

Standard Life is now seeking a new Chief Executive. The share price is flagging, staff cuts are under way and policy values are down. Everyone is disappointed. However, any top talent attracted to the job might be deterred if articles such as this give the impression that Standard Life is about to be beset again by the trench warfare surrounding the eventual decision to de-mutualise announced in 2004. No talented leader will be encouraged by the prospect of some of the bitter and noisy meetings between Standard Life and its members/shareholders that I have attended.
24

Phil C,

26/03/2009 18:49:19
What the hell's wrong with people here. This ain't no Fred scandal. This is sales people being rewarded for good performance. Jealous little zealots, all the moaners.

This has nothing to do with folk putting their investments in the wrong place as the markets plunge. That's the fault of global conditions and bad Labour government. STOP WHINING!!
25

Asil,

26/03/2009 19:22:41
I work for SL and I am at risk of redundancy and this (although common in sales) has def. 'miffed' me slightly. Why lose staff to cut costs only to spend this sort of money on incentive trips, surely there must be cheaper ways to reward staff??
26

magic,

edinburgh 26/03/2009 20:22:37
RBS lost about £28 billion and spent millions on bonuses, Standard Life make a PROFIT of over £900 million and spend £50,000 rewarding some of the staff who brought in this money, so what, well done for making money in times like this and keeping thousands of people in a job.

Yet another lazy story from the Scotsman !
27

Disco Inferno,

Edinburgh 26/03/2009 22:11:10
I wonder if the 'shareholder' happened to mention to the Scotsman when informing them of this 'story' that he/she will be receiving their annual bonus on Monday? Probably not.
28

CarolineA,

Lothian 26/03/2009 23:09:14
Standard Life sales staff are given targets every month. Every time a policy holder makes an additional contribution or increases their payments to their plan, and they do not have a listed IFA, it is Standard Life Sales staff who benefit. There could be no involvement with any Standard Life sales staff and you have still helped them reach their target. They have done no work but your increase been added to their sales figures. When a policy holder sends in an additional payment by cheque and asks for it to be applied to their plan it is sent to Standard Life Sales and who ever picks up the fax gets the “sale”. Targets can be achieved through no contact with the policy holder. One guy got £78,000 towards his monthly target just by opening mail.

The reason Standard Life asks if you would like to remove your IFA from your plan is so that they can add you to their sales figures.

When you first call up Standard Life it is the call centre staff you speak to first. All work can be processed by the call centre staff but the policy holder is transferred to sales so they can add you to their figures and then the case it passed back to the call centre to process the work. There is an additional unnecessary step just for stats.

Policy holders take responsibility for your pensions. Change you funds and look at what is going on around you. Don’t leave your money in one fund and expect it to always go up. Don’t think that because everything else around is crashing we will be able to buck the trend. You are one out of millions and we don’t actually look at your plan or make any changes unless you ask us to.


Number #6 The Sterling Fund dropped (roughly)4.7% in January. Everybody who was invested in that fund at the time of the drop was refunded in February. If you were “compensated” £2500 then only £53,000, of your total pension pot could have been invested in that fund. If your pension was 100% invested in the Sterling Fund and genuinely
29

CarolineA,

Lothian 26/03/2009 23:10:30

Number #6 The Sterling Fund dropped (roughly)4.7% in January. Everybody who was invested in that fund at the time of the drop was refunded in February. If you were “compensated” £2500 then only £53,000, of your total pension pot could have been invested in that fund. If your pension was 100% invested in the Sterling Fund and genuinely dropped £45,000 you would have been refunded £45,000. Your £45,000 drop is nothing to do with the Sterling fund. We did not give compensation; we refunded Sterling Fund investments to their exact value before the 4.7% drop. Every body received this refund – even those who transferred away- and if you did not receive £45,000 then you were not entitled to it.

The Sterling Fund Fact sheet has always shown the Sterling Fund included Asset Backed Securities – this has never been hidden. Asset Backed Securities are not “Toxic Mortgages”.


30

dddjjjhhh,

...... 26/03/2009 23:18:57
Honestly !!! A company which in present times took no money from the government and still made a profits of over £900 Million is being slandered for paying those who had the sense (lacking in RBS to name but one) to make a profit in times when even the safest of investments have failed, are being accused of being greedy(and in the case of post #17 of being nothing more than a thief!)....Honestly !! The shareholders of Standardlife should be thankful they have such a dedicated sales team, who in the most adverse of markets can still make money!!

Enjoy your holidays, Im not going anywhere, but I am thankful i'm still in a job working for a company who is making a profit and standing on its own two feet !!

rant over :)
31

Scottyt,

Saint Paul, 27/03/2009 02:09:10
They just better not ever make MY niece redundant just so a very few can get a wonderful paid holiday in the Caribbean.
I can't afford to go there and I live a lot closer than Edinburgh.
32

Asil,

27/03/2009 19:17:50
No 30, your comments are not quite correct. if a client is in a client bank then the sales guy looking after that gets credited as they look after that client bank/customer. If someone decides with no advise to make additional payments, they would likey go direct who would get credit for the work involved. not all money coming into SL goes to sales targets for indviduals, there are lot of other places sales figures can go and only count towards company figures, not any indviduals. i belive the incentives are ok to motivate the sales team but just dont agree with spending such a huge amount of money on 1 trip.
33

magic,

edinburgh 28/03/2009 10:21:05
No 33, your niece has nothing to do with this story, the DO NOT make staff redundant to pay rewards for others, what a ridiculous thing to suggest !

Staff are made redundant if they are no longer required and it's usually the poor performers that go first.

 

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